EZTag Malfunction Is Charging Some Users Fines They Don’t Owe! [What To Do]

Yesterday on THE MORNING BULL SHOW for #TickedOffTuesday – Tim Kalbow sent this message:

Well, come to find out – there are some BIG ISSUES with the EZTag, TXTag and TollTag systems. And Tim wasn’t alone

But folks at TxDotgot back to us here at THE BULL:

And they also sent this – TxDOT released the following statement: 

“We sincerely apologize for the inconvenience our toll customers are experiencing at this time. EZTag, TxTag, and TollTag (Houston, Austin and Dallas toll authorities) have been working together to allow their toll tags to work seamlessly with Kansas and other states so that Texas toll tag users can drive on other states’ toll roads using their same tags. During this time, the transfer of account information between the partnering toll authorities was delayed and, as a result, some customers were issued a Pay By Mail invoice and violations in error. Due to this issue, we are receiving a high volume of calls and customers are experiencing long wait times.”

Message to Customers:
“Please call the agency with which you established your TxTag, TollTag or EZTag account with to dispute Pay By Mail invoices or violations you might have received in error from other toll agencies. Your home tag agency will file a dispute on your behalf to resolve these bill issues with the other agencies. There is no need for you to call both toll agencies. We appreciate your patience as we work with our partner tolling agencies to resolve the situation.”

From Harris County Toll Road Authority:
Thank you for reaching out to us. We are currently working with our partner agencies throughout the Texas region to fully understand any potential discrepancies in the interoperability process. We are looking into the matter to further understand and identify what, if any, issues may exist with the transfer of account information between the various agencies.

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